Table of Contents
We collect only what the app and website need to work, and we tell you what each permission is for.
Your information helps us deliver, personalise and improve the service.
We implement comprehensive security measures to protect your personal information.
You have control over your personal information and how it's used.
The service is intended for adults and older teens, not for children.
1. Information We Collect
We collect only what the app and website need to work, and we tell you what each permission is for.
Account Information
Your name, email address, phone number, profile photo, and — if you sign in with Google or Apple — the basic profile details those services return.
Location
With your permission, your device location, used to show places, events and deals near you. Location is read only while you are using the app, never in the background, and you can turn it off at any time in your device settings.
Camera & Photos
Camera access is used only to scan QR codes at partner venues. Photo access is used only for images you pick yourself, such as a profile picture or photos added to a listing or review.
Device & Usage Information
Device model, operating system, app version and language, plus in-app activity such as screens viewed, searches, saves and reviews.
Notifications
If you allow notifications, a push token for your device so we can send alerts about events, deals and account activity. Turning notifications off removes it.
Crash & Performance Data
Diagnostic reports collected through Sentry when the app crashes or misbehaves, so we can find and fix the problem.
2. How We Use Your Information
Your information helps us deliver, personalise and improve the service.
Service Delivery
To provide listings, events, tickets, card deals, reviews and the other features of the app and website.
Personalisation
To recommend places, events and deals near you, and to keep track of your saves, visits and Explorer progress.
Communication
To send service updates, respond to inquiries, provide support and — where you have allowed it — send notifications about events and deals.
Platform Improvement
To analyse usage patterns, diagnose crashes, prevent abuse and develop new features.
3. Data Protection & Security
We implement comprehensive security measures to protect your personal information.
Security Measures
Industry-standard encryption in transit, secure storage, access controls and regular security reviews.
Data Retention
We keep your information only while your account is active, or as long as needed for the purposes set out in this policy. Deleting your account removes your profile and personal data, except records we are required to keep by law.
Third-Party Services
Sentry (crash and performance reporting), Google and Apple (sign-in), Expo's push notification service (notification delivery), PayFast (payment processing for ticket purchases — card details are entered on PayFast's secure form and are not stored by us), and our hosting providers. Partner promotions shown in the app, such as Parchi, are links only — opening one takes you to the partner's own site, and we do not share your personal data with them.
4. Your Rights & Controls
You have control over your personal information and how it's used.
Access & Portability
Request a copy of the personal data we hold about you, in a portable format.
Correction & Deletion
Update inaccurate information, or delete your account at any time — in the app from Settings → Delete Account, or on the web at insidekarachi.com/delete-account.
Permissions & Preferences
Location, camera, photo and notification access can each be withdrawn in your device settings, and marketing emails can be turned off at any time, without losing access to the rest of the service.
5. Children's Privacy
The service is intended for adults and older teens, not for children.
Age Requirement
You must be at least 13 years old to create an account. The service is not directed to children, and we do not knowingly collect personal information from anyone under 13.
Parental Requests
If you believe a child under 13 has given us personal information, email privacy@insidekarachi.com and we will delete the account and its data.
Questions About Your Privacy
If you have questions about this privacy policy, our data practices, or wish to exercise your privacy rights, please contact us using the methods below. We are committed to addressing your concerns promptly.
Privacy Officer
Contact our dedicated privacy officer for data protection inquiries
privacy@insidekarachi.com
Data Subject Requests
Submit requests for data access, correction, or deletion
Privacy Request Form
General Support
Get help with account settings, technical issues, or general inquiries
support@insidekarachi.com
We respond to privacy-related inquiries within 5-10 business days. Data subject requests are typically processed within 30 days as required by applicable privacy regulations.
This privacy policy was last updated on September 16, 2026. We regularly review and update our privacy practices to ensure compliance with evolving data protection regulations.